FREQUENTLY ASKED QUESTIONS

Where do you ship from?

We are based in Denmark and ship directly from our own warehouse.

How long is shipping?

If you are located in Europe, delivery is within 1-2 business days from when you purchased. For the rest of the world, it is 2-4 business days.

Preorders:

When purchasing a preorder product, production takes up to 6-7 weeks and 1 week for shipping and handling.

Where can I see my order number?

After every purchase, we send you an email with your reciept and order confirmation. If somehow you didn't recieve an email, please contact us at: support@lostboysarchives.com providing us with: the name you ordered with, what you ordered and where you ordered it to. 

Where can I track my order?

As soon as your order is packed, you will recieve an email with your tracking number.

How do your shoes/clothing fit?

We have provided size charts under each product.

I didn't recieve a confirmation mail?

Please contact us at: support@lostboysarchives.com providing us with: the name you ordered with, what you ordered and where you ordered it to. 

Can I return my products?

Yes. Most definitely! If you're recieved products is not damaged or used, you can return your order up to 14 days from recieving your order.

I ordered the wrong size, what do I do?

If your product is neither damaged or used, you can return your package to us and get it swapped to the right size. Please email us at support@lostboysarchives.com if you need to change size.